TERMS AND CONDITIONS

Last Updated: February 15, 2026

Welcome to Careovr, a comprehensive healthcare platform operated by Scoryn Co. These Terms and Conditions ("Terms") govern your access to and use of our website at careovr.netlify.app, mobile applications, and related services (collectively, the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

1. Definitions and Interpretation

• "Careovr," "we," "us," or "our" refers to Scoryn Co., the entity operating the Platform.
• "User," "you," or "your" refers to any individual or entity accessing or using the Platform.
• "Healthcare Professional" includes doctors, nurses, caregivers, and other medical practitioners registered on the Platform.
• "Services" means all features, functionalities, and offerings provided through the Platform, including but not limited to appointment booking, telemedicine, caregiver services, ambulance booking, pharmacy services, blood donation network, and lab test services.
• "Content" refers to all information, data, text, graphics, images, videos, and other materials available on or through the Platform.
• "Third-Party Service Providers" means independent healthcare professionals, hospitals, pharmacies, laboratories, ambulance services, and other entities that provide services through our Platform.

2. Acceptance of Terms

By creating an account, accessing the Platform, or using any of our Services, you affirm that:

• You are at least 18 years of age or have reached the age of majority in your jurisdiction.
• If you are accessing the Platform on behalf of a minor, you have the legal authority to consent to these Terms on their behalf and you accept full responsibility for their use of the Services.
• You have the legal capacity to enter into a binding contract.
• You will comply with all applicable laws and regulations in connection with your use of the Platform.
• All registration information you submit is truthful, accurate, current, and complete.

3. Account Registration and Security

3.1 Account Creation

• Accurate Information: You must provide accurate, current, and complete information during registration, including your full legal name, valid email address, phone number, and any other required details.
• Account Types: Different user types (patients, healthcare professionals, caregivers, donors) may have specific registration requirements and verification procedures.
• Verification: We reserve the right to verify your identity and credentials through documentation, OTP verification, or third-party services. Healthcare professionals must provide valid licenses and certifications.
• Single Account: Each user may maintain only one active account. Creating multiple accounts may result in suspension or termination of all associated accounts.

3.2 Account Security

• Password Responsibility: You are solely responsible for maintaining the confidentiality of your account credentials and password. Choose a strong, unique password and do not share it with anyone.
• Unauthorized Access: You must immediately notify us of any unauthorized use of your account or any other security breach at careovr@gmail.com.
• Account Activity: You are responsible for all activities that occur under your account, whether authorized by you or not, unless you have notified us of unauthorized access.
• Session Security: Always log out of your account when using shared or public devices.

3.3 Account Updates

• You must promptly update your account information if any changes occur to ensure accuracy and facilitate communication.
• Healthcare professionals must update their credentials, certifications, and availability status in real-time.

4. Services Offered

Careovr provides the following healthcare and wellness services:

4.1 Doctor Appointment Booking

• Book in-person or online consultations with verified, licensed healthcare professionals.
• Access doctor profiles, specializations, qualifications, experience, reviews, and availability.
• Receive appointment confirmations, reminders, and follow-up notifications.

4.2 Hospital Services

• Find and book appointments at registered hospitals and clinics.
• Access information about hospital facilities, departments, and specializations.
• Schedule procedures, diagnostic tests, and specialist consultations.

4.3 Telemedicine Services

• Consult with healthcare professionals through secure video, audio, or text-based consultations.
• Receive digital prescriptions and medical advice.
• Access medical records and consultation history.

4.4 Caregiver Services

• Connect with qualified, verified caregivers for home care, elder care, post-operative care, and specialized nursing.
• Choose caregivers based on qualifications, experience, ratings, and availability.
• Schedule full-time, part-time, or temporary care services.

4.5 Blood Donation Network

• Access a network of verified blood donors across different blood groups and locations.
• Request blood in emergency situations through rapid response mechanisms.
• Register as a blood donor and contribute to life-saving initiatives.

4.6 Pharmacy Services

• Order prescription medications, over-the-counter drugs, wellness products, and medical supplies.
• Upload prescriptions for verification before dispensing prescription medications.
• Receive doorstep delivery with tracking capabilities.
• Access medication reminders and refill notifications.

4.7 Ambulance Booking

• Book emergency and non-emergency ambulance services with real-time tracking.
• Access basic life support (BLS) and advanced life support (ALS) equipped ambulances.
• Receive estimated arrival times and driver contact information.

4.8 Laboratory Services

• Book diagnostic tests, pathology services, and health checkup packages.
• Schedule home sample collection or visit partner laboratories.
• Access digital reports securely through your account.

4.9 Health Records Management

• Maintain a comprehensive digital health record including prescriptions, lab reports, imaging studies, and consultation notes.
• Share medical records securely with authorized healthcare professionals.

5. User Responsibilities and Conduct

5.1 General Obligations

• Lawful Use: You agree to use the Platform in compliance with all applicable local, state, national, and international laws and regulations.
• Accurate Information: Provide truthful and accurate information, especially medical history, symptoms, allergies, and current medications, as inaccurate information may lead to incorrect treatment.
• Respect and Courtesy: Treat all users, healthcare professionals, and support staff with respect and professionalism.
• Appointment Adherence: Arrive on time for appointments or cancel with reasonable notice as per our cancellation policy.

5.2 Prohibited Activities

You expressly agree NOT to:

• Use the Platform for any unlawful, fraudulent, or unauthorized purpose.
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
• Upload, transmit, or distribute any malware, viruses, or malicious code.
• Attempt to gain unauthorized access to any portion of the Platform, other accounts, computer systems, or networks.
• Engage in any form of automated data collection (scraping, harvesting, data mining) without express written consent.
• Interfere with or disrupt the Platform's operation, servers, or networks.
• Post or transmit any defamatory, obscene, pornographic, abusive, or threatening content.
• Harass, abuse, threaten, or intimidate other users or healthcare professionals.
• Use the Platform to distribute spam, chain letters, or unsolicited commercial communications.
• Violate any intellectual property rights of Careovr or third parties.
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Platform without express written permission.
• Create fake reviews, ratings, or testimonials.
• Attempt to reverse engineer, decompile, or disassemble any software used in the Platform.
• Use the Platform to obtain prescription medications without a valid prescription.
• Share prescription medications obtained through the Platform with others.

5.3 Healthcare Professional Responsibilities

• Valid Credentials: Maintain current, valid licenses, certifications, and registrations required by applicable regulatory authorities.
• Professional Standards: Adhere to professional codes of conduct, medical ethics, and applicable healthcare regulations.
• Accurate Representation: Provide accurate information about qualifications, specializations, experience, and availability.
• Quality Care: Deliver services with reasonable skill, care, and diligence consistent with professional standards.
• Prescription Compliance: Issue prescriptions only after proper consultation and in accordance with medical guidelines and regulations.
• Patient Confidentiality: Maintain patient confidentiality and comply with applicable privacy laws including HIPAA equivalents and Indian privacy regulations.
• Availability Updates: Keep availability schedules current and honor confirmed appointments.

5.4 Blood Donor Responsibilities

• Provide accurate health information and donation history.
• Meet eligibility criteria as per national blood donation guidelines.
• Respond promptly to donation requests when available.
• Follow pre-donation and post-donation health guidelines.
• Update availability status regularly.

6. Medical Disclaimer and Limitations

6.1 Not a Substitute for Professional Medical Advice

IMPORTANT: Careovr is a technology platform that facilitates connections between users and healthcare service providers. We do NOT practice medicine, provide medical advice, diagnoses, or treatment. The Platform is not a substitute for professional medical advice, diagnosis, or treatment.

• Always seek the advice of qualified healthcare professionals regarding any medical condition.
• Never disregard professional medical advice or delay seeking it because of information accessed through the Platform.
• In case of medical emergencies, immediately call emergency services (112 in India) or visit the nearest emergency room.

6.2 No Doctor-Patient Relationship with Careovr

No doctor-patient relationship is created between you and Careovr. Any such relationship exists solely between you and the individual healthcare professionals you consult through the Platform.

6.3 Healthcare Professional Independence

Healthcare professionals on the Platform are independent contractors, not employees or agents of Careovr. They maintain independent professional judgment and liability for the services they provide.

6.4 No Guarantees of Outcomes

We make no warranties or guarantees regarding:

• The accuracy, completeness, or usefulness of health information provided through the Platform.
• Treatment outcomes or medical results.
• The quality, competence, or suitability of healthcare professionals.
• Availability of services at any particular time.

6.5 User Due Diligence

Users are encouraged to:

• Verify healthcare professional credentials independently.
• Research treatment options and seek second opinions when appropriate.
• Report any concerns about care quality or professional conduct.

7. Payments, Fees, and Financial Terms

7.1 Service Fees

• User Fees: Users may be required to pay for services including doctor consultations, ambulance bookings, pharmacy orders, laboratory tests, caregiver services, and other healthcare services offered through the Platform.
• Pricing Transparency: All applicable fees, taxes, and charges will be clearly displayed before you confirm any transaction.
• Price Changes: Service providers may change their fees at any time. Current prices apply at the time of booking.

7.2 Payment Methods

• We accept payments through secure third-party payment gateways including credit/debit cards, UPI, net banking, digital wallets, and other approved methods.
• You authorize us to charge your selected payment method for all fees incurred.
• You are responsible for maintaining valid payment information.

7.3 Professional Fees and Commissions

• Healthcare professionals, service providers, and partners agree to applicable platform fees, commissions, or revenue-sharing arrangements as communicated during onboarding.
• We reserve the right to modify commission structures with reasonable notice to affected parties.

7.4 Billing and Invoices

• You will receive electronic receipts or invoices for all transactions.
• Disputed charges must be reported within 30 days of the transaction date.

7.5 Taxes

• All fees are exclusive of applicable taxes unless otherwise stated.
• You are responsible for all sales, use, value-added, and other taxes associated with your use of the Services.
• We will collect and remit taxes where required by law.

7.6 Refunds and Cancellations

• Refund eligibility and processing are governed by our Refund Policy.
• Cancellation policies vary by service type and are specified at the time of booking.
• Late cancellations or no-shows may result in cancellation fees.
• Refunds are processed to the original payment method within 7-14 business days after approval.

7.7 Promotional Offers and Discounts

• Promotional codes, discounts, and offers are subject to specific terms and conditions.
• We reserve the right to modify or cancel promotions at any time without prior notice.
• Promotional benefits cannot be combined unless explicitly stated.
• Fraudulent use of promotional codes may result in account suspension.

8. Intellectual Property Rights

8.1 Platform Ownership

All content, features, functionality, designs, graphics, logos, trademarks, service marks, software, code, databases, and other materials available on the Platform ("Platform Content") are owned by Careovr, Scoryn Co., or our licensors and are protected by Indian and international intellectual property laws.

8.2 Limited License to Users

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform for personal, non-commercial purposes.

8.3 User Content License

• By submitting, posting, or sharing content on the Platform (including reviews, ratings, photos, medical information, or other materials), you grant Careovr a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for the purpose of providing and improving our Services.
• You retain ownership of your user content but grant us the right to use it as described above.
• You represent and warrant that you own or have the necessary rights to grant this license.

8.4 Trademark Usage

• The "Careovr" name, logo, and all related marks are trademarks of Scoryn Co.
• You may not use our trademarks without prior written permission.

8.5 Copyright Infringement

If you believe that content on the Platform infringes your copyright, please contact us at careovr@gmail.com with:

• Identification of the copyrighted work claimed to be infringed.
• Identification of the allegedly infringing material and its location on the Platform.
• Your contact information.
• A statement of good faith belief that the use is not authorized.
• A statement that the information is accurate and that you are authorized to act on behalf of the copyright owner.

9. Privacy and Data Protection

9.1 Privacy Policy

Our collection, use, storage, and disclosure of your personal information and health data are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to our privacy practices as described therein.

9.2 Health Data

• We implement industry-standard security measures to protect your sensitive health information.
• Health data is encrypted in transit and at rest.
• Access to health records is restricted to authorized personnel and healthcare professionals involved in your care.

9.3 Data Sharing

• We may share your information with healthcare professionals, service providers, and partners necessary to fulfill your service requests.
• We do not sell your personal health information to third parties.
• Anonymous, aggregated data may be used for research, analytics, and service improvement.

9.4 Your Data Rights

You have the right to access, correct, update, or delete your personal information subject to applicable laws. Contact us to exercise these rights.

10. Third-Party Services and Links

10.1 Independent Service Providers

The Platform may connect you with third-party service providers including healthcare professionals, hospitals, pharmacies, laboratories, and ambulance services. These providers are independent entities, not employees or agents of Careovr.

10.2 No Endorsement

Listing of service providers on the Platform does not constitute endorsement, recommendation, or guarantee of their services, quality, or competence.

10.3 Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of such third-party sites. Your interactions with third parties are solely between you and them.

10.4 Third-Party Payment Processors

Payments are processed through third-party payment gateways. Your use of such services is subject to their respective terms and conditions.

11. Telemedicine-Specific Terms

11.1 Telemedicine Consent

By using our telemedicine services, you acknowledge and consent to:

• Consultation via audio, video, or text-based communication technology.
• The limitations of remote healthcare, including inability to perform physical examinations.
• Potential technical difficulties that may affect consultation quality.
• Recording of consultations may occur for quality assurance with your consent.

11.2 Telemedicine Limitations

• Telemedicine is not appropriate for all medical conditions or emergencies.
• Healthcare professionals may decline to provide telemedicine services if in-person evaluation is deemed necessary.
• You may be referred to in-person care when appropriate.

11.3 Technical Requirements

• You are responsible for ensuring adequate internet connectivity, compatible devices, and appropriate environment for consultations.
• Technical issues on your end may affect service quality and are not grounds for refund.

12. Prescription and Pharmacy Services

12.1 Prescription Requirements

• Prescription medications require a valid prescription from a licensed healthcare professional.
• We verify prescriptions before dispensing controlled substances and prescription medications.
• You must upload clear, legible prescriptions that include all required information.

12.2 Prescription Validity

• Prescriptions are valid as per applicable regulatory guidelines.
• We reserve the right to refuse to fill prescriptions that appear fraudulent, altered, or inappropriate.

12.3 Medication Responsibility

• You are responsible for using medications as prescribed.
• Read all medication information, warnings, and instructions provided.
• Consult your healthcare provider regarding side effects, interactions, or concerns.
• Do not share prescription medications with others.

12.4 Medication Delivery

• Delivery times are estimates and may vary based on location, availability, and external factors.
• You must be available to receive medication deliveries or designate an authorized recipient.
• Inspect medications upon delivery and report any discrepancies immediately.

13. Emergency Services Disclaimer

CRITICAL NOTICE: The Platform is NOT intended for use in medical emergencies. In case of a life-threatening emergency:

• Immediately call emergency services (dial 112 in India or your local emergency number).
• Go to the nearest emergency room.
• Do not rely solely on the Platform for emergency medical assistance.

While we offer ambulance booking services, these should not be considered a replacement for immediate emergency response systems in life-threatening situations.

14. Termination and Suspension

14.1 Termination by User

• You may terminate your account at any time by contacting customer support or using the account deletion feature.
• You remain responsible for all charges incurred prior to termination.
• Certain information may be retained as required by law or for legitimate business purposes.

14.2 Termination by Careovr

We reserve the right to suspend or terminate your account and access to the Platform immediately, without prior notice, if:

• You breach these Terms or any applicable policies.
• You engage in fraudulent, illegal, or harmful activities.
• You provide false or misleading information.
• Your account has been inactive for an extended period.
• We are required to do so by law or regulatory authorities.
• Continued operation of your account poses risks to other users or the Platform.

14.3 Effect of Termination

• Upon termination, your right to access and use the Platform ceases immediately.
• Pending appointments and orders may be honored or cancelled at our discretion.
• Provisions of these Terms that by their nature should survive termination shall survive, including warranty disclaimers, indemnification, and limitations of liability.

14.4 Healthcare Professional Termination

• Healthcare professionals may terminate their engagement with the Platform after fulfilling all pending obligations to users.
• Adequate notice must be provided to allow for patient care transition.
• We may terminate relationships with healthcare professionals for quality concerns, regulatory violations, or breach of professional standards.

15. Disclaimers and Warranties

15.1 "AS IS" and "AS AVAILABLE" Basis

THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, title, or non-infringement.
• Warranties regarding accuracy, reliability, or completeness of content.
• Warranties that the Platform will be uninterrupted, secure, or error-free.
• Warranties regarding the quality, suitability, or competence of healthcare professionals.

15.2 No Warranty of Results

We make no warranties or representations regarding:

• Treatment outcomes, medical results, or health improvements.
• Availability of specific healthcare professionals or services.
• Accuracy of health information or medical advice provided by third parties.
• Compatibility with all devices or operating systems.

15.3 User Responsibility

Your use of the Platform is at your sole risk. You are solely responsible for:

• Evaluating the accuracy and completeness of information.
• Determining the suitability of healthcare professionals and services.
• Making informed healthcare decisions.
• Protecting your devices from viruses or malicious code.

16. Limitation of Liability

16.1 Maximum Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CAREOVR, SCORYN CO., AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, punitive, or exemplary damages.
• Loss of profits, revenue, data, goodwill, or other intangible losses.
• Damages resulting from unauthorized access to your account or data.
• Damages arising from the conduct of third-party service providers.
• Medical malpractice, negligence, or errors by healthcare professionals.
• Adverse health outcomes, injuries, or death resulting from services obtained through the Platform.
• Errors, mistakes, or inaccuracies in content.
• Service interruptions, delays, or technical failures.

16.2 Cap on Liability

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE PLATFORM EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO CAREOVR IN THE SIX (6) MONTHS PRECEDING THE CLAIM; OR (B) INR 10,000 (TEN THOUSAND INDIAN RUPEES).

16.3 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

16.4 Basis of the Bargain

The limitations of liability set forth above are fundamental elements of the agreement between you and Careovr. The Platform would not be provided to you without such limitations.

17. Indemnification

You agree to indemnify, defend, and hold harmless Careovr, Scoryn Co., and our subsidiaries, affiliates, officers, directors, employees, agents, partners, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses (including reasonable attorneys' fees), or demands arising from or related to:

• Your use or misuse of the Platform or Services.
• Your violation of these Terms or any applicable laws or regulations.
• Your violation of any rights of third parties, including healthcare professionals.
• Your user content or any content you submit, post, or transmit through the Platform.
• Your negligent or willful misconduct.
• Any false or misleading information you provide.
• Your interactions with other users or healthcare professionals.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

18. Dispute Resolution and Governing Law

18.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. The Indian Contract Act, 1872, Information Technology Act, 2000, Consumer Protection Act, 2019, and other applicable Indian laws shall apply.

18.2 Jurisdiction

Subject to the arbitration provisions below, the courts located in [Your City/State, India] shall have exclusive jurisdiction over any disputes arising from or relating to these Terms or the Platform.

18.3 Arbitration Agreement

• Binding Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms, including the breach, termination, or validity thereof, shall be settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.
• Arbitration Venue: The arbitration shall be conducted in [Your City, India] in the English language.
• Number of Arbitrators: The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. If parties cannot agree, the arbitrator shall be appointed in accordance with the Arbitration and Conciliation Act.
• Arbitration Award: The arbitrator's decision shall be final and binding on both parties.
• Exceptions: Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights or confidential information.

18.4 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, ALL CLAIMS MUST BE BROUGHT IN A PARTY'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

18.5 Informal Resolution

Before initiating arbitration, we encourage you to contact us at careovr@gmail.com to seek an informal resolution of any dispute.

19. Modifications to Terms

19.1 Right to Modify

We reserve the right to modify, amend, or update these Terms at any time at our sole discretion. Changes may be made to reflect:

• Changes in applicable laws or regulations.
• New features or services offered on the Platform.
• Security or technical requirements.
• Business operational needs.

19.2 Notice of Changes

• Material Changes: For material changes, we will provide notice by email to your registered email address, through prominent posting on the Platform, or by in-app notification at least 30 days before the effective date.
• Minor Changes: For non-material changes, the updated Terms will be posted on the Platform with the "Last Updated" date revised.

19.3 Acceptance of Changes

Your continued use of the Platform after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must discontinue use of the Platform and may terminate your account.

19.4 Version Control

We will maintain the effective date of the current Terms and may maintain archives of previous versions for reference.

20. General Provisions

20.1 Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and any other policies or guidelines incorporated by reference, constitute the entire agreement between you and Careovr regarding the Platform and supersede all prior agreements and understandings.

20.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

20.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

20.4 Assignment

• You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.
• We may freely assign or transfer these Terms and our rights and obligations hereunder to any third party without notice or consent, including in connection with a merger, acquisition, reorganization, or sale of assets.

20.5 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, pandemic, government actions, labor disputes, or internet/telecommunications failures.

20.6 Relationship of Parties

Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between you and Careovr. You have no authority to bind Careovr or create obligations on its behalf.

20.7 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly stated herein.

20.8 Notices

• To You: We may provide notices to you via email to your registered email address, through in-app notifications, or by posting on the Platform.
• To Us: All legal notices to Careovr must be sent in writing to the contact information provided in Section 22 below.

20.9 Language

These Terms are prepared in English. Any translation is provided for convenience only. In the event of any conflict between the English version and a translated version, the English version shall prevail.

20.10 Headings

The headings and captions used in these Terms are for convenience only and shall not affect the interpretation of these Terms.

20.11 Survival

All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to intellectual property provisions, warranty disclaimers, indemnification, limitations of liability, and dispute resolution provisions.

21. Compliance with Laws and Regulations

21.1 Regulatory Compliance

The Platform operates in compliance with applicable Indian healthcare laws and regulations, including but not limited to:

• The Drugs and Cosmetics Act, 1940, and Rules, 1945
• The Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002
• Telemedicine Practice Guidelines issued by the Ministry of Health and Family Welfare
• Information Technology Act, 2000, and Rules thereunder
• The Consumer Protection Act, 2019
• The Clinical Establishments (Registration and Regulation) Act, 2010

21.2 User Compliance

You agree to comply with all applicable local, state, national, and international laws and regulations in connection with your use of the Platform.

21.3 Export Controls

You agree not to export, re-export, or transfer any technology or data from the Platform in violation of applicable export control laws.

22. Contact Information and Customer Support

For questions, concerns, complaints, or feedback regarding these Terms or the Platform, please contact us:

23. Grievance Redressal

23.1 Grievance Officer

In accordance with the Information Technology Act, 2000, and the Consumer Protection Act, 2019, we have appointed a Grievance Officer to address your concerns:

23.2 Complaint Resolution Timeline

• Acknowledgment of complaint: Within 24 hours
• Resolution timeline: Within 30 days of receipt of complaint
• Escalation process available if initial resolution is unsatisfactory

24. Acknowledgment and Consent

BY CLICKING "I ACCEPT," "I AGREE," BY CREATING AN ACCOUNT, OR BY ACCESSING OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT:

• You have read, understood, and agree to be bound by these Terms and Conditions in their entirety.
• You have read and agree to our Privacy Policy and Refund Policy.
• You understand that the Platform is a technology intermediary connecting users with independent healthcare service providers.
• You understand the limitations and disclaimers set forth in these Terms, particularly regarding medical advice, emergency services, and warranties.
• You consent to the collection, use, and disclosure of your information as described in our Privacy Policy.
• You are legally competent to enter into this binding agreement.
• If accessing the Platform on behalf of an organization, you have the authority to bind that organization to these Terms.

Last Reviewed and Updated: February 15, 2026
Version: 2.0
Effective Date: February 15, 2026