Privacy Policy
Effective Date: April 2025
Welcome to Careovr. We value your trust. This Privacy Policy outlines how we collect, use, and protect your personal information. It applies to all Careovr Users, including Caregivers, Doctors, Blood Donors, Ambulance Owners, Users, and Hospitals. By using our website Careovr, you agree to the practices outlined below.
1. Information We Collect
- Personal Information: Name, email, phone number, location, and medical history. Caregivers, Doctors, and Hospitals must also provide professional credentials.
- Health Information: Health records such as prescriptions, BMI, BMR, and appointment history (with your explicit consent).
- Professional Information: Licenses, qualifications, and registration details from medical professionals and institutions.
- Payment Information: Details related to transactions, memberships, and donations.
- Device & Usage Data: IP address, browser type, device ID, operating system, and usage behavior.
- Cookies: Used to personalize experience, analyze traffic, and improve our platform. Users can manage cookies via browser settings.
2. How We Use Your Information
- To Provide Services: Matching you with healthcare providers, managing appointments, and facilitating emergency care and donations.
- Marketing & Communication: With your explicit consent, we may send health updates, offers, and feature announcements.
- Legal & Regulatory: Fulfill our legal obligations, including medical emergencies, government requests, or legal proceedings.
- User Experience: Analyze usage patterns to enhance performance, navigation, and accessibility of the platform.
3. Sharing Your Information
- Healthcare Providers: Shared only with authorized Doctors, Hospitals, Caregivers, and Ambulance Owners for service delivery.
- Blood Donors: Data may be shared during emergency situations with explicit consent.
- Third-Party Services: Trusted partners for payments, analytics, and customer support may access limited information.
- Legal Compliance: We disclose information if required by law or in response to valid legal requests.
4. Data Security
We implement robust encryption and security protocols to protect your information. While we work to ensure data safety, no system is completely secure. Users are advised to safeguard their login credentials and avoid sharing accounts.
5. Data Retention
We retain your data only as long as necessary to provide services or fulfill legal obligations. You may request deletion of your data as per your rights listed below.
6. Your Rights
- Access: Request a copy of your personal or health data stored with us.
- Update: Correct any outdated or inaccurate personal information.
- Delete: Request deletion of your data (subject to any legal limitations).
- Opt-out: Unsubscribe from marketing emails and control cookie preferences.
7. Consent and Control
By using Careovr, you give us consent to collect and process your personal and health-related data. For sensitive health data, we ensure explicit consent is taken at the time of entry.
8. Children's Privacy
Careovr services are intended for individuals 18 years or older. We do not knowingly collect personal information from children. If discovered, such data will be deleted immediately.
9. International Users
If you access Careovr from outside India, you agree that your information will be transferred to and stored in India under Indian data protection laws.
10. Legal Jurisdiction
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDPA) 2023.
11. Changes to This Policy
We may revise this policy as our services evolve. You will be informed via email or platform notification. Continued use of Careovr means acceptance of the updated policy.
12. Contact Information
If you have questions about this policy or your rights, please contact us:
Scoryn Co. – Data Controller
Email: careovr@gmail.com
Website: https://careovr.netlify.app/
13. Final Statement
By using Careovr, you confirm that you have read and agreed to this Privacy Policy. Our aim is to create a secure, trusted healthcare platform for all users.