Refund Policy

Introduction

At Careovr, we prioritize the satisfaction of all our users, including patients, doctors, caregivers, hospitals, and donors. This refund policy outlines the procedures for refunds for all services provided via our platform. Please read the policy carefully before using any of our services. If you have any questions, feel free to contact us at Contact Page.

Eligibility for Refunds

• Service Not Provided: If a service (e.g., hospital appointment, doctor consultation, caregiving service, ambulance service, etc.) has been scheduled but not provided due to errors or issues on our platform or with the service provider, you are eligible for a full refund.
• Service Cancellation: If a service is canceled by the user at least 24 hours before the scheduled time, a refund request may be initiated. For cancellations made within 24 hours of the service, partial refunds may be provided depending on the nature of the service and the provider’s refund policy.
• Technical Issues: If you face technical problems during a live consultation or booking, and the issue is verified by our technical support team, you will be entitled to a refund for that specific service.

Non-Refundable Services

• Completed Services: If a service (e.g., a doctor consultation, caregiving session, hospital appointment, or ambulance service) has been successfully completed, it is not eligible for a refund.
• Prescription Services: Any charges for medicine purchases, prescriptions, or pharmacy services processed through Careovr are non-refundable after the order has been dispatched.
• Donations: Any donations made to blood donors or caregiving charities via Careovr are non-refundable.

Refund Process

• Initiating a Refund: To initiate a refund, please contact our support team at Contact Page. Include your order or booking number, the reason for the refund, and any relevant details.
• Refund Review: Once we receive your request, our team will review the case and verify the details. If approved, we will initiate the refund within 7-10 business days.
• Payment Method: Refunds will be issued through the original payment method used during the transaction. If you made a payment through a third-party service (such as PayPal or UPI), the refund will be subject to the terms of that provider.
• Refund Notification: You will receive a confirmation email once the refund has been processed. If there are any delays beyond the expected timeline, please reach out to our support team.

Late or Missing Refunds

• If you haven’t received your refund within the expected time, please check your bank or payment provider’s records. There is often a processing time before a refund is posted.
• If you have checked with your bank and still have not received your refund, please contact us at Contact Page , and we will assist in resolving the issue.

Changes to the Refund Policy

Careovr reserves the right to make changes to this refund policy at any time. Any updates will be posted on this page, and significant changes will be communicated to our users via email or through the Careovr platform. By continuing to use our services, you agree to be bound by the current refund policy.

For further questions regarding refunds or to clarify any points in this policy, feel free to reach out to us at

• Contact Page
• Email: careovr@gmail.com