Patients' Rights and Responsibilities

Introduction

At Careovr, we are committed to ensuring that patients receive quality care with respect and dignity. As a patient on our platform, you have specific rights that protect your well-being and responsibilities that ensure the best care is provided to you and others. Please read the following carefully to understand your rights and duties as a patient.

Patients' Rights

• Right to Access Quality Care: Patients have the right to receive timely, high-quality, and appropriate care, regardless of race, gender, age, ethnicity, religion, disability, or any other status.
• Right to Informed Consent: Patients have the right to receive clear and accurate information about their diagnosis, treatment options, and any potential risks before agreeing to any medical procedure or treatment.
• Right to Confidentiality: Patients have the right to the confidentiality of their personal and medical information. No information will be shared without their explicit consent, except as required by law.
• Right to Choose Healthcare Providers: Patients have the right to choose their preferred doctor, caregiver, or hospital from the Careovr platform, provided they meet the requirements of the service.
• Right to Emergency Care: In the event of a medical emergency, patients have the right to access ambulance services and immediate care through our platform.
• Right to Second Opinion: Patients have the right to seek a second opinion regarding their diagnosis and treatment plan from other qualified healthcare providers on the Careovr platform.
• Right to Receive Clear Billing Information: Patients have the right to receive detailed information regarding any fees, charges, or payment plans associated with their care, and to question any aspects of the billing.
• Right to Refuse Treatment: Patients have the right to refuse any treatment or medical procedure after being informed of the potential consequences of such a decision.

Patients' Responsibilities

• Providing Accurate Information: Patients are responsible for providing accurate and complete personal and medical information to healthcare providers, including medical history, allergies, and any current medications.
• Respecting Healthcare Providers: Patients are expected to treat doctors, caregivers, hospital staff, and other healthcare workers with respect, and to follow the instructions provided for their treatment plan.
• Timely Payments: Patients are responsible for ensuring that all payments for services rendered are made on time and in accordance with the terms and conditions set forth by Careovr and healthcare providers.
• Adherence to Treatment Plans: Patients should follow the treatment plans, including taking prescribed medications and attending follow-up appointments, to ensure optimal care outcomes.
• Using Emergency Services Responsibly: Patients are expected to use emergency services, such as ambulance booking, only for legitimate emergencies and not for non-emergency situations.
• Providing Feedback: Patients are encouraged to provide honest feedback about the services they receive to help us improve care quality and patient satisfaction.
• Compliance with Policies: Patients are responsible for understanding and adhering to the terms of use, policies, and procedures of the Careovr platform and the healthcare institutions they interact with.

Complaint Handling and Resolution

If you believe your rights have been violated or if you have concerns about the care you received through Careovr, you have the right to file a formal complaint. All complaints will be handled confidentially and professionally. To file a complaint, please contact us at:

• Email: careovr@gmail.com

Updates to Patients' Rights and Responsibilities

Careovr reserves the right to update these patients' rights and responsibilities from time to time. Patients will be notified of any major changes. By continuing to use our services, you agree to adhere to the latest version of these policies.